![]() ![]() I sent him multiple pictures and a video of the sequence. It isn't being driven due to the issue with Starlink software/firmware control being potentially problematic so getting it to fail in 40 degree weather was not an issue, it failed. After several phone conversations (following several calls and voice messages he called me and said he needed a picture of the screen coming on as Subaru says there should be no problem. The service manager agreed there was a problem (did not mention the ongoing issue) and took photos of the mileage and Vin number. We shut off the car opened the door, pulled the ignition key (their suggested first try fixes). We pushed the off button for the 10+ seconds, no help. I took it to the dealer and the service manager observed the repeating reboot sequence. This continues until the cabin warms up and voila! the system booted up and worked. I didn't think much of it until it was home and with cold weather in the 30's the freaking Starlink would repeatedly reboot come up, give it's little warning message, radio would play for two seconds, system shut down and Starlink would reboot repeating this process without stopping. I purchased a 2019 Outback 3 weeks ago and at first thought the Starlink system was not connecting but after a few reboots it came up and everything worked well. It is difficult to believe this was done without Consumers Report. These were laminated and presented as from Consumer Reports. The Subaru dealership had reprints form Consumer Reports displayed all around the showroom. At one time Consumer Reports had a policy of not allowing companies to use reviews from them to advertise products. The reply was " you know that the is a computer with a harddrive behind the screen and the experience you had was a signal sent to the computer to update it.Dont believe him. Was at the dealer today for a different issue and inquired about the screen issues. Immediately called the dealer and was told "Never heard of that before but if it happens again bring the car to service dept. I pulled off of the parkway to turn off the car and restart it. My display also went black and had a very loud beeping sound that could not be turned off. Leave your comments below, share the article with friends and tweet it out to your followers!įollow more Subaru news on Facebook, Twitter and Instagram You can go here to check on any current Subaru recalls for your vehicle. The lawsuit also says new TSBs are supposed to be sent in July 2019 to correct the problem because the past updates have failed to work on the 2018 Subaru Outback, 2018 Crosstrek, 2017-2018 Impreza, 2018 Legacy, and 2018 BRZ. The lawsuit alleges there are 10 problems with Starlink including the backup camera freezing/or shutdowns, loss of audio functions, complete system lockup, display shutoff, inability to shut radio/audio off or turn high volume level down when backing up, radio comes on at high volume when the car is turned on, smartphone favorites aren’t saved, audio/radio functioning is erratic, touchscreen controls are unresponsive, and Bluetooth connectivity issues.Įven though Subaru has issued at least two Starlink software updates to fix the head units, the lawsuit claims some customers weren't helped much by the updates or by technical service bulletins (TSBs) issued by Subaru to dealerships. After multiple trips to the Subaru dealer, and having the head unit replaced, his problem was still not fixed. Udeen claims the screen went blank multiple times and continued to get worse until the head unit failed in April 2018. Llewellyn Mathews, says shortly after he leased his new 2018 Subaru Outback, he began experiencing problems with the Starlink system. The plaintiff, Chad Udeen, from Tennessee, represented by Chimicles & Tikellis, and J. The technology also includes the screen for the backup camera, controls for the radio and audio system.Īccording to a report from, the new lawsuit alleges the Subaru Starlink infotainment systems “freeze and malfunction because the head units fail, and updates offered by the automaker have allegedly failed to fix the systems.” The Starlink systems consist of Harman Gen 3 audio and navigation head units, and the lawsuit alleges it's the head units that create safety concerns for Subaru drivers. A driver can use the Starlink system with Android Auto, Apple CarPlay and Bluetooth. Subaru’s Starlink offers a suite of onboard technology bringing multimedia content with smartphone connectivity, navigation, and extra safety to Subaru vehicles. ![]() This one involves their Subaru Starlink infotainment system in the 2018 Subaru Outback, 2018 Crosstrek, 2017-2018 Impreza, 2018 Legacy, and 2018 BRZ. Subaru gets slapped with another lawsuit and this one doesn’t involve the Subaru Boxer engine.
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